Frequent questions

  • WHAT ARE THE SHIPPING TIMES?

Shipping times for our customized products are approximately 14 working days. We are committed to ensuring the utmost care in the creation and shipping of our items, to ensure a high quality product and timely delivery.

  • DO YOU ACCEPT RETURNS OR EXCHANGES?
As our products are personalized and made to order, we cannot accept returns or exchanges unless the item you receive is damaged or faulty upon arrival. In this case, please contact us within 24 hours of receiving the product, sending us a detailed description of the problem and photographs to document the damage.
  • HOW CAN I CONTACT YOU TO REPORT A DAMAGED ITEM?
If you have received a damaged item, please send a message to our customer service on WhatsApp 3928886681 with the subject "Item damaged" and include in the message your order number, a detailed description of the problem and photographs of the damage.
  • WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept several payment methods, including credit card, PayPal and bank transfer. All transactions are safe and secure.
  • HOW CAN I TRACK MY ORDER?

After placing an order, you will receive a confirmation email with the details of your purchase. Once the product has been shipped, we will send you another email with the tracking number and instructions on how to track the shipment.

  • CAN I MODIFY OR CANCEL AN ORDER AFTER PLACING IT?
If you wish to modify or cancel an order, please contact us as soon as possible on whatsapp at 3928886681. We will do our best to satisfy your request, but we cannot guarantee modifications or cancellations for orders that have already been started or shipped.
  • WHAT IS THE QUALITY OF YOUR PRODUCTS?

The quality of our products is one of our main priorities. We only use fine materials and Italian craftsmanship to guarantee a high quality and long-lasting product. Our custom embroidered sweatshirts and t-shirts undergo rigorous quality control to ensure they meet the high standards that set us apart in the industry.

  • WHY CHOOSE YOUR MADE IN ITALY PRODUCTS?

Choosing our Made in Italy products means investing in clothing made with passion, care and attention to detail. Italy is known worldwide for its excellence in fashion and design, and we at Maksa are proud to carry on this tradition. By purchasing our products, you will be able to experience the quality and unique style of true Made in Italy, and at the same time you will help support local industry and the Italian artisan tradition.